Jobs - Help Desk Technician

Help Desk Technician

Columbus, Ohio
Posted 2 weeks ago

JW Danforth

Are you looking for an opportunity to grow with a company? If so, we are looking for a full-time, direct-hire Help Desk Technician in our Dublin, OH office to support our internal employees.

Come join Danforth, one of the largest mechanical contractors in the Northeast! We are an employee-owned company that believes our greatest asset is our people! We offer a great benefits package, a matching 401K plan, and did we mention that we are 100% employee-owned?

You will be responsible for:

  • Basic-to-intermediate customer issues, such as hardware/software support, configuration issues, and software installs
  • Manage network servers and technology tools
  • Set up accounts and workstations on employee machines
  • Develop expertise to train staff on new technologies
  • Adding to our internal knowledge base with technical documentation, manuals and IT policies
  • Troubleshoot issues and outages
  • Ensure security through access controls, backups and firewalls
  • Upgrade end-user systems with new releases and models
  • Maintain all local software and hardware licensing to ensure compliance
  • Manage and provisioning of Mobile Devices (Cell Phones, Tablets)
  • Provide period IT Asset stock replenishment requests
  • Identify and coordinate existing/future Job/Site/Office technology needs
  • Some occasional regional travel to other offices will be required

What we are looking for:

  • 2 years’ experience in the IT field
  • Understanding of computer systems, network, infrastructure, etc.
  • Strong communication skills to bridge the technical and non-technical teams
  • Customer service oriented with a problem solving attitude
  • Hands-on experience with Helpdesk and remote controls tools

Nice to have:

  • Bachelor’s Degree in Computer Science or Information Technology and/or relevant certifications

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