Jobs - Service Account Manager

Service Account Manager

Full-Time, Salaried
Buffalo, New York, Western New York
Posted 3 weeks ago

Position Summary:

Build and maintain strong, long-lasting relationships with assigned customers while operating as the primary point of contact for any and all matters specific to those accounts. This includes but not be limited to overseeing account management, contract negotiations, quoting work and ongoing coordination between customer and any resources needed to meet customers’ needs both JWD and outsourced. Assigned accounts will encompass multiple trade offerings and often traverse multiple markets as well, requiring extensive coordination and intermittent travel. Also responsible for estimating and quoting work as assigned by Service Manager.

Key Responsibilities:

Key responsibilities include, but are not limited to:
  • Focus on client retention. Maintain customer satisfaction by providing efficient and courteous service, and frequent site visitations for assigned accounts
  • Support the client, understand their needs and develop solutions to achieve objectives
  • Act as a liaison between the client and departments within the company for all customer account management matters
  • Identify pull-through work. Quote, present and oversee the execution of the work
  • Accountable for the financial outcome of assigned accounts including all annual contracts and interim service work, including any outsourced service offerings
  • Work with Scheduler/Dispatcher for site specific manpower
  • Coordinate with regional service teams or outside vendors to execute interim service offerings for assigned accounts
  • Participate in investigating and resolving semi-complex problems that arise in the general course of doing business
  • Ensure billings are reviewed weekly with billing clerk & customers and process through the proper internal channels.
  • Ensure the timely and successful delivery of our solutions to the client
  • Develop quotes and estimates as assigned
  • Provide service sales with technical assistance

Qualifications & Training:

  • Experience in the HVAC industry
  • Experience with Microsoft Word and Excel
  • Excellent customer service skills including effective verbal and written communication
  • Ability to quote smaller HVAC repairs and replacements
  • Detail oriented and highly organized with the ability to handle multiple tasks and assignments
  • Clean, neat and professional appearance
  • Ability to work collaboratively with colleagues and staff to create results driven, team oriented environment
  • Ability and willingness to travel as needed to coordinate teams and vendors in multiple markets

Job Features

Job CategoryService

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