Full-Time, Salaried
Buffalo, New York, Western New York
Posted 2 weeks ago
      Job Description:JWDCo_Logo
Position Summary:      Build and maintain strong, long-lasting relationships with assigned customers while operating as primary point of contact for any and all matters specific to those accounts. This includes but not be limited to overseeing account management, contract negotiations, quoting work and ongoing coordination between customer and any resources needed to meet customers’ needs both JWD and outsourced. Assigned accounts will encompass multiple trade offerings and often traverse multiple markets as well, requiring extensive coordination and intermittent travel.  Also responsible for estimating and quoting work as assigned by Service Manager.    
Primary Responsibilities:The key requirements include, but are not limited to: Focus on client retention.  Maintain customer satisfaction by providing efficient and courteous service, and frequent site visitations for assigned accountsSupport the client, understand their needs, and develop solutions to achieve objectivesAct as a liaison between the client and departments within the company for all customer account management mattersIdentify pull-through work.  Quote, present and oversee the execution of the workAccountable for the financial outcome of assigned accounts including all annual contracts and interim service work, including any outsourced service offeringsWork with Scheduler/Dispatcher for site specific manpower Coordinate with regional service teams or outside vendors to execute interim service offerings for assigned accountsParticipate in investigating and resolving semi-complex problems that arise in the general course of doing businessEnsure billings are reviewed weekly with billing clerk & customers and process through the proper internal channels. Ensure the timely and successful delivery of our solutions to the client  
Key Performance Indicators:Customer retention rateFinancial performance of assigned accountsPull-through sales  
Experience & Requirements:  Excellent customer service skills including effective verbal and written communicationExperience in the HVAC industryAbility to quote smaller HVAC repairs and replacements desiredDetail oriented and highly organized with the ability to handle multiple tasks and assignmentsClean, neat, and professional appearanceAbility to work collaboratively with colleagues and staff to create results driven, team-oriented environmentAbility and willingness to travel as needed to coordinate teams and vendors in multiple marketsExperience with Microsoft Word and ExcelBachelor’s Degree or equivalent Experience    
Reports To:Regional Service Operations Manager – WNY

Job Features

Job CategoryService

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