Jobs - Service Quotation Manager

Service Quotation Manager

Full-Time, Salaried
Buffalo, New York, Western New York
Posted 3 weeks ago

Position Summary:

The Service Quotation Manager supports the HVAC Service Manager in generating revenue and client retention for the service business. Build and maintain strong, long-lasting relationships with assigned customers while operating as primary point of contact for all matters specific to those accounts. This includes but not be limited to overseeing account management, quoting work and ongoing communication coordination. Also responsible for estimating and quoting work as assigned by Service Manager.

Key Responsibilities:

The key responsibilities include, but are not limited to:
  • Focus on client retention. Maintain customer satisfaction by providing efficient and courteous service, and frequent site visitations for assigned accounts
  • Act as a liaison between the client and internal departments
  • Identify pull-through work. Quote, present and oversee the execution of the work
  • Generate customer quotes for HVAC repair and replacements including quotes for any subcontractors. Complete all subcontract paperwork
  • Review scope of work for all quoted work with technician for proper execution and margin generation
  • Estimate and order needed equipment, materials and supplies
  • Project Manage work as needed; Keep customer informed on status  Communicate directly with customers, vendors and suppliers to ensure effective & quality of work  Attend site walkthroughs with the sales team. Provide technical assistance for proposal and estimate development
  • Perform customer relations tasks for assigned accounts
  • Participate in investigating and resolving semi-complex problems that arise in the general course of doing business

Qualifications & Training:

  • Five years HVAC Service related experience with ability to quote repairs and replacements
  • Excellent customer service skills. Clean, neat and professional appearance
  • Detail oriented and highly organized with the ability to handle multiple tasks and assignments o Valid driver’s license with a clean driving record and background o Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation

Job Features

Job CategoryService

Apply Online

A valid email address is required.
A valid phone number is required.